- Introduction
Genuine School is committed to being transparent regarding the privacy and security of users’ personal data and, because of that, has developed this Artificial Intelligence (AI) Use Policy for the WhatsApp channel. This policy explains in detail how AI is used in user interactions, their rights, the security measures implemented, and how we guarantee that data is processed correctly.
This policy complies with the data protection regulations of Florida, USA, including the Florida Digital Bill of Rights (FDBR), and with international standards such as the EU General Data Protection Regulation (GDPR), the OECD, and the guidelines of the Ibero-American Data Protection Network (RIPD, in its Spanish acronym), among other international standards, to ensure an ethical and secure data processing.
- Acceptance of the Use of AI
By interacting with the Genuine School’s WhatsApp channel, the user agrees that the first part of the conversation may be processed by an AI system. This system is designed to provide initial information about educational programs, answer frequently asked questions, and facilitate communication with human advisors. The user has the right to request human assistance at any time if the AI does not satisfactorily resolve their concern.
- Use and Purpose of AI
3.1. Purpose
AI is used for the following purposes:
- Providing detailed information about Genuine School’s educational programs.
- Collecting basic user information to optimize personalized user support.
- Automating responses to frequently asked questions to improve the user experience.
- Directing complex inquiries to a human advisor when necessary.
- Monitoring and continuously improving the quality of our services through behavior analysis.
- Supporting multilingual communication and assisting users across various regions worldwide.
- Performing statistical analysis on frequently asked questions and user needs.
3.2. Data Processing
The data collected by AI will be processed in accordance with current legislation and will not be used for purposes other than those specified in this policy. Technical and administrative security measures are implemented to protect the information against unauthorized access, loss, or modification. Information may be anonymized and used for internal analysis and to enhance the AI system’s performance.
- Human Intervention
Genuine School guarantees that AI does not completely replace human interaction. If the AI is unable to resolve a query effectively—or if the user requests it—a human advisor will take over to offer more personalized support. Furthermore, Genuine School continuously monitors the AI to ensure its responses remain accurate and appropriate.
- AI Limitations and Considerations
- The AI is constantly learning, but it may still make mistakes or not provide comprehensive answers.
- Although Genuine School keeps the information up-to-date, the absolute accuracy of the answers generated by the AI cannot be guaranteed.
- Users are encouraged to validate the information obtained with a human advisor for greater certainty.
- Genuine School is not responsible for the misuse of information provided by the AI.
- The AI may discontinue its service at any time without prior notice.
- Some questions require more in-depth analysis and should only be addressed through human assistance.
- The AI will not make binding decisions or provide legal or financial advice.
- Security and Data Protection
Genuine School implements strong security protocols to protect personal data collected through AI on WhatsApp, in compliance with:
- Florida Digital Bill of Rights (FDBR).
- European Union General Data Protection Regulation (GDPR).
- Principles and guidelines of the OECD and the RIPD.
- Specific regulations for the protection of minors in digital environments.
The security measures adopted include:
- Data encryption to prevent unauthorized access.
- Internal access controls to prevent the misuse of information.
- Audit protocols to detect and prevent security incidents.
- Security policies for data storage and deletion in accordance with applicable regulations.
- Ongoing staff training on using AI and personal data processing properly.
- Jurisdiction and Applicable Regulation
This policy is subject to the privacy and AI regulations of the State of Florida, USA Genuine School also adopts international data protection standards, ensuring ethical and responsible processing of information. Genuine School commits to respecting the following principles:
- Lawfulness: The processing of personal data by the AI is carried out in accordance with applicable laws and regulations in Florida, USA, as well as international standards such as the GDPR and the OECD. No information will be collected or processed without a valid legal basis.
- Transparency: Genuine School ensures that users are informed about how their data is collected, stored, and used.
- Purpose: Only the data strictly necessary for the stated purposes will be collected and processed, avoiding any excessive or disproportionate processing that could compromise users’ rights.
- Data minimization: Measures will be implemented to ensure that the AI only uses the minimum amount of personal data required for its proper functioning. Additionally, data will be anonymized whenever possible to reduce the risk of exposure or misuse.
- Accountability: Genuine School adopts monitoring and auditing measures to ensure compliance with regulations and best practices regarding the use of AI.
- Fairness: The AI is designed and trained to avoid bias and provide fair, non-discriminatory responses.
- Security: Strong security measures are applied to protect the integrity, confidentiality, and availability of data processed by AI.
- Human oversight: The use of the AI is constantly monitored by humans and, in case of doubts or in critical situations, human assistance is always available.
- User Rights
Users are entitled to the following rights concerning their personal data and how AI is used:
- Right to access the information provided by the AI and verify its accuracy.
- Right to request human assistance at any time.
- Right to modify, rectify, or erase personal data as allowed by applicable law.
- Right to file complaints if you disagree with the processing of your information.
- Right to object to the automated processing of your data when you consider it affects your rights.
- Right to request information about the automated decisions made by AI in interactions.
To exercise these rights, users can contact Genuine School at legal@genuinelab.us.
- Updates and Contact Information
Genuine School may update this policy periodically to reflect improvements in the use of AI or regulatory changes. Users are advised to regularly review this policy to stay informed of any relevant changes. In case you have any doubts regarding data processing and AI, you can contact us at legal@genuinelab.us.
- Final Considerations
The use of AI on WhatsApp aims to improve the efficiency and quality of user support, but under no circumstances will it replace human oversight and control in delivering educational services. Genuine School reaffirms its commitment to the ethical and responsible use of AI, respecting the rights and privacy of its users.
By continuing the conversation on WhatsApp, the user declares that they have read and accepted this policy in its entirety.
